Shipping policy

Shipping Policy

At usowalalifereduction.com, we are committed to delivering your Owala products in a timely and secure manner. Below is a breakdown of our shipping policy to ensure you have all the information you need for a smooth shopping experience.

Processing Time

  • All orders are processed within 1-2 business days after receiving your payment. Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email notification with tracking details once your order has shipped.

Shipping Rates & Delivery Times

  • Standard Shipping: Orders will be shipped via USPS or UPS, depending on your location. Delivery times typically range from 5 to 7 business days for domestic orders.
  • Expedited Shipping: For faster delivery, we offer expedited shipping. Your order will be delivered in 2 to 3 business days.
  • International Shipping: We currently offer international shipping to select countries. International delivery times vary, but generally range from 7 to 14 business days, depending on the destination.

Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address. Free standard shipping is available for orders over $50 within the United States.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress.

Shipping Restrictions

  • We currently ship to U.S. addresses and selected international destinations. If we do not ship to your country, we will notify you via email, and your order will be canceled and refunded.
  • We are unable to ship to P.O. Boxes or military addresses (APO/FPO).

Damaged or Lost Packages

  • If your package is lost or damaged in transit, please contact us at support@usowalalifereduction.com immediately. We will work with you and the carrier to resolve the issue.
  • We cannot be held responsible for any lost or damaged goods if the tracking information confirms delivery to the correct address.

Address Changes

  • Please ensure your shipping address is correct before placing your order. If you need to make changes to your address after placing an order, please contact us within 24 hours at support@usowalalifereduction.com. We will do our best to accommodate your request before the order is shipped.

Returns & Exchanges

  • For information on returns and exchanges, please refer to our Return Policy page.

Customer Service

If you have any questions or need assistance with your order, feel free to reach out to our customer support team:

Thank you for shopping with usowalalifereduction.com. We are excited to deliver your Owala products and help you maintain a healthier lifestyle!